Last updated 6 September 2026.
This policy covers anything bought through pinionsco.com, including purchases that started on one of the venture sites. If a product page states different terms, that page wins.
Digital products, courses and downloads
If it is not what you expected, email within 30 days of purchase and we will refund it. You do not have to give a reason. Access is removed when the refund is issued. If a product has been fully downloaded or a course fully completed, we may decline, since at that point the material has been delivered in full.
Subscriptions and memberships
Cancel any time from your dashboard. Cancelling ends the next renewal and keeps your access through the period you already paid for. We do not pro rate a partial month. If a renewal charged you by surprise, email within 14 days of that charge and we will refund it.
Physical items
Merchandise is printed to order. If it arrives damaged, faulty, or is not what you ordered, send a photo within 30 days and we will replace it or refund it. Because each item is made for you individually, we cannot take returns for a change of mind or a wrong size chosen at checkout, so check the size guide first.
How to ask
Email hello@pinionsco.com from the address on the order, and say what you bought and roughly when. Approved refunds go back to the original payment method, usually within five to ten business days depending on your bank.
Before you file a chargeback
Please email us first. A chargeback locks the payment with the card network and takes far longer to resolve than a refund we issue ourselves.
